Now without regular outages, AimBank can truly uphold its commitment to 24-hour telephone banking without interruptions, resulting in improved phone system uptime. In the past when the PBX systems would fail, customers would not be able to use the telephone banking service for those affected locations. Users realized between 70 and 90 percent productivity improvements through messaging capabilities, the ability to quickly start video meetings, and having continuous access to phone communication.
Key benefits highlighted in the case study include:
It also offers credit and debit cards, 24-hour telephone banking (enabled by the RingCentral platform), and mobile banking. It offers commercial and consumer banking products like loans and deposit options. Additionally, AimBank improved customer satisfaction, saved user time and increased productivity, all while gaining the ability to communicate from anywhere, on any device, across any mode from a single business communications solution.ĪimBank has 27 locations across Texas and New Mexico with nearly $2 billion in assets under management. Nucleus found that the transition from its legacy on-premise communications systems to the cloud and modernizing its communications infrastructure with RingCentral, enabled the bank to extend customer services to 24 hours a day, which they were unable to provide previously. RingCentral’s unified cloud communications solution, including team messaging, video meetings and cloud phone system, delivered over 170 percent return on investment (ROI) for AimBank, with payback in less than five months. BOSTON-( BUSINESS WIRE)- Nucleus Research, a global provider of ROI-focused technology research and advisory services, today announced the findings of a study of AimBank, a provider of personal and business banking services to the communities of West Texas, which found that their deployment of RingCentral’s cloud communications platform to replace its legacy on-premise systems has resulted in enhanced communications, customer engagement and employee productivity across its business.
0 kommentar(er)
